Frequently Asked Questions
Everything you need to know about shopping with Oru Designs.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. If you are not completely satisfied with your purchase, you can initiate a return or exchange through our online portal for a full refund or store credit.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery's progress.
Which payment methods do you accept?
Oru Designs accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Does Oru Designs offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient upon delivery.
How do I know if a product is of high quality?
At Oru Designs, we source premium materials and partner with ethical manufacturers to ensure every item meets our rigorous quality standards. Detailed material specifications and care instructions are provided on every product page.